What runs your business isn't in your software. It's in your people's heads. We write about keeping it.
Every company has one: the person whose phone never stops, whose vacation slows the whole operation, whose head holds the prices, the procedures, and the judgment calls. She's not a knowledge-management strategy. She's a single point of failure with a lunch break.
A resignation costs half to twice a salary to replace — and that invoice doesn't include the knowledge. 42% of a company's know-how lives in one person's head alone. Here's what actually leaves, and what owners can capture while there's still time.