Every trade has a Bertha.
Odell is industry-blind on purpose: the engine is the same everywhere, because the problem is the same everywhere. What changes is what your knowledge-holders carry. Here's what a cabinet looks like in your world.
Auto repair
Part numbers, labor times, core-charge policies, warranty callback procedures, the supplier who actually answers the phone. Your service writer interviews into a cabinet; your supplier price feed keeps it current; a new advisor quotes from the same numbers your best one does — and the techs never see the margin side unless you say so.
HVAC
Refrigerant rules, dispatch judgment calls, which callbacks are on us and which aren't, seasonal pricing, the install checklists that live on one lead's clipboard. Crews in the field ask Odell instead of calling the office manager out of a meeting — and the owner watches the gap tickets to see what the field keeps needing.
Plumbing
Permit quirks by city, flat-rate book logic, emergency-call triage, the “we don't do that job anymore and here's why” list. Odell holds the shop's hard-won judgment — including the lessons that cost money to learn — and serves it to every truck, with dealer pricing kept behind named-people permissions.
Contractors & home services
Estimating rules, sell prices vs. material costs, lead times, payment terms, service-area judgment, the paperwork a GC asks for at the worst moment. This is Odell's home turf: our first pilot is a protective-glass installation company whose owner was the walking price book. Forty-four approved knowledge entries later, the crew asks Odell — and the owner's phone rings less.
Dental offices
Insurance verification steps, scheduling rules by procedure, sterilization protocol, the front desk's exact words for a nervous patient. Front-desk turnover stops being a knowledge emergency: the new hire interviews in, asks Odell, and sounds like they've been there a year — while patient-adjacent and billing knowledge stays permissioned to the roles that need it.
Law firms
Intake scripts, filing deadlines by jurisdiction, “how we do engagement letters here,” the partner's preferences that paralegals absorb by osmosis. Confidentiality is the industry's oxygen, so permissions and the audit log do the talking: client-matter knowledge sits behind named-people levels, and every look is recorded.
General business
If your company has between five and two hundred people, one shared drive of good intentions, and a person whose vacation freezes a department — you have the go-to person problem, whatever you sell. Odell's starter template covers the universal cabinets: owner, operations, office, sales, and the feeds that keep them honest.
If the knowledge is in their heads, Odell fits.
The onboarding interview doesn't care what industry you're in — it cares who knows what. Book a conversation and tell us who everybody goes to.